most of the time when I talk to people who really doesn’t know much about computers, they be telling stories about how they have problems with their computers, and call someone to help them, but they are haven a hard time to understand the IT person, because the IT person it throwing terms at they have no idea what those terms mean. And this happened all the time for two reason, first of all, you have some IT people out there who just leave and breath technology, to point were they become so antisocial, they don’t know to come down to level to communicate with someone who is not as computer savvy. And secondly, some of those customers, some time really don know were to go in order to learn some of the basic term that can help them in the long run. Which why they have create webopedia.com, this is a free online dictionary for words, phrases and abbreviations that are related to computer and Internet technology. I would have to say that this is one of the greatest, most useful website I have come across so fare, because not only it is free, but it can useful to both customers, and the IT person who have trouble communicate to his/her users in a low level.