musiciansfriend.com is a retail website where customers can purchase music products. The first thing that grabs your attention on this website is the picture of musical equipment front and center that you can highlight and select individual pieces. Selecting a music product will take you to a more detailed site with other options in this category and the same picture of all products at the top of the site. The site home page is busy with mostly side-navigation (on the left) and several links on the top. The links on the left are mainly to browse products by type (such as bass guitars), view “other departments”, navigate to other resources such as downloads and contests, and view information about the company. The right side of the home page provides finance offers, current deals, a media center and a sweepstakes offer. Near the top of the page, there are links to browsing products, services offered, clearance, reviews, buying guides and etceteras. At the very top of the page the site has links to viewing your shopping cart, your account, gift center, catalog and help. The site provides a phone number to call and promises free shopping on orders over $99. Finally, the shopping cart is fairly easy to use and if you have questions, a live chat along with email address and phone number are listed to support the customer.