Landsend.com is a clothing and accessories website. The company is a direct merchant of family clothes, soft luggage, and home products. The company refers to itself as a ’direct’ merchant because it works directly with mills and manufacturers in order to eliminate the middlemen. Users can shop directly from them through the internet, phone, mail, fax, or store. The company claims this direct relationship allows them to offer lower prices. The homepage of the website features four image boxes from which where users will find information about new deals, sales, and bargains. Also on the homepage users will find links to sections such as customer service, departments, specialty shops, more shopping, and about us. Users will find important resources from these sections such as size charts, order tracking, shipping, store locator, catalog requests, shop catalogs, international, business, newsroom and return and more. The company organizes its products under the categories of outerwear, swim, women, men, girls, boys, shoes, home & travel, gifts, and overstocks. Within these categories customers will find more specific ones such as women’s clothing, women’s plus sixe, women’s petite, baby’s clothing, gifts, school uniforms, women’s swimsuits, swimwear, home and travel, canvas, and more. Users can also search for products using keywords and item numbers.