Getsatisfaction.com is a website that attempts to connect companies to their customers. The website fosters problem solving, advocates sharing, and fosters the building of relationships between companies and customers. On the website companies can share ideas, receive feedback about their services and products, and support customers. The website creates a community were both companies and consumers can talk about issues like product quality, quality of service, pricing, shipping, and more. The homepage features a large image box that displays a tutorial video aimed at interested consumers and companies. On box below the large image box displays a list of some of the major companies who use the website’s services. A second box lists the types of solutions offered such as primary and multi-channel. The third box links to the community management area which contains tutorials and information for business. Users can sign up and use the services of the company for free. However, a user has to pay different fees monthly depending on the type of support they desire. Business and companies can sign up and pay fees of 19 dollars per month, 99 dollars per month, 279 dollars per month, and 899 dollars per month. The website offers services and products like official representatives, employee identification, administrative control, hosted URLs, customization, widgets for website, moderation tools and more.