This is a tech support site with social networking aspect to it. The site offers support information for consumer electronics and appliances, repair services, manuals, guides, FAQs, and troubleshooting. You are encouraged sign up to become a FixYa “Member.” This will enable you to share, learn through asking questions, and connect over tech and consumer support tips, from fixing cars to clocks. You can find products that you own, and read tips and tricks contributed by other members.

As a member, you can upload profile pictures and write information about yourself, namely regarding your areas of expertise and how you gained your skills. You can apply to be an “Expert,” and can opt for a weekly digest of problems to be solved. Each problem you solve will earn you some money. Experts must first progress from “Apprentice” to “Guide” first, by answering questions and offering solutions, and through building a relationship with the site. Experts can choose to have their services advertised by signing up for a free listing on the site. Information such as your phone number is required.

You can search an item or navigate through a series of narrowing options until you find your item, and then you can choose to browse a number of options for help or information. You can choose between manuals, instant-message a question to experts, or, if your search has been unsatisfactory, may describe your problem in a box in the bottom. FixYa.com then searches for real-time experts who can live-chat or email with assistance, and register for a pay plan. Instant email assistance is touted as the best value for its price and speed of assistance. Recent problems and solutions are posted on the home page. You will be updated through email, and also prompted when there are solutions found to problems previously posted.