This site offers device drivers, firmware, manuals and support utilities. Most areas of the site are restricted to members only. Basic membership is free. Users are warned during registration that free membership does not include help from the site's techs, no DriverGuide Toolkit software and only limited access to the database of available drivers and search and download features of the site. The 'Plus' membership is $29.95 and the 'Pro' membership is $49.95.
After registration users are subjected to multiple screens of offers by sponsors. Users may search for software by device name and model, or browse by PC Make, device type or device manufacturer. Users are also offered a free scan to fix driver errors and update. Search results may be refined by operating system. The results display the number of users ratings, reviews and downloads. A 'Trust Report' rating indicates the potential safety of the download. Ratings are weighed by the how trusted the site of the original download is and by virus scan results, member feedback and other criteria.
This site contains community access and users are offered incentives to participate. The community page displays recent forum posts, recent driver comments, recent uploads and the top members. A chat window is visible on most site pages displaying any ongoing conversations.